Return and Refund Policy
Return & Replace Policy
At Derma Radiance, we strive to ensure your satisfaction with every purchase. If you’re
not completely happy with your order, we’re here to help.
Return & Replace Conditions:
- Products are eligible for return or replacement only if they are unopened,
unused, and in their original packaging. - We do not accept returns for opened, used, or tampered products due to
hygiene and safety reasons. - A return or replacement request must be made within 7 days of receiving the
product.
How to Request a Return or Replacement:
- Email Us: Send an email to contactdermaradiance@gmail.com with the
subject line “Return/Replace Request – [Order ID]”. - Include the Following Details:
o Your full name
o Order ID
o Reason for return/replacement
o Clear images of the product (if damaged or incorrect item received) - Our customer care team will respond within 48 hours with further instructions.
Shipping for Returns:
- You will be responsible for shipping the product back to us unless the return is
due to an error on our end (wrong/damaged product). - Once we receive and inspect the returned product, we will process the
replacement or refund accordingly.
Important Notes: - Refunds (if applicable) will be issued to your original payment method within 7-
10 business days after product inspection.
In case of replacement, the new product will be shipped after we receive the
original item.
If you have any questions or concerns, feel free to reach out to us at
contactdermaradiance@gmail.com .
